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  1. The UNC Charlotte Security team occasionally needs to reset NinerNET password because...
    1. There appeared to be have been too many unsuccessful password reset attempts in a short period of time. 
    2. A password contained a first, last, or preferred name.
  2. Under these circumstances, passwords are scrambled as a safeguard measure. 
  3. Since you no longer know your password, create a new password following the instructions in this FAQ.