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Alternate email address and/or cell phone is required for emergency notifications, NinerAlerts, and account verification. Current faculty, staff and students can update this information in PW Manager. The information will then be added to Banner.

Legacy Self Service Banner accounts do not have access to PW Manager and will need to follow the instructions below.

Note

In order to update some personal information in Banner you will be required to verify your identity using your alternate email or phone number. If you do not have any alternate verification methods on file, please contact the IT Service Desk at 704-687-5500.

To UPDATE your personal email address, follow these instructions:

To ADD your personal email address, follow these instructions:
  1. Login to My UNC Charlotte

  2. Click on Banner Self Service
    click on Banner Self Service

  3. Select Personal Information
    select Personal Information

  4. Click Update Personal Email Address
    click Update Personal Email Address

  5. Verify your identity using one of the options presented
    verify your identity using one of the options presented

  6. Complete the verification process by checking your alternate email or text message
    complete the verification process by checking your alternate email or text message

  7. Enter the identification code, click Continue

    enter the identification code, click Continue

  8. Click on your personal email address
    click on your personal email address
  9. Enter the updated personal (non-UNCC) email address in the text box
  10. Click Submit
    click Submit
  1. Login to My UNC Charlotte
  2. Click on Banner Self Service
    click on Banner Self Service
  3. Select Personal Information
    select Personal Information
  4. Click Update Personal Email Address
    click Update Personal Email Address
  5. Verify your identity by text at your alternate phone number
    verify your identity using one of the options presented
  6. Complete the verification process by checking your text message
    complete the verification process by checking your text message
  7. Enter the identification code, click Continue
    enter the identification code, click Continue
  8. Select Personal as the Type of Email to Insert
  9. Click Submit
    click Submit
  10. Enter your personal (non-UNCC) email address in the text box
  11. Click Submit
    click Submit



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