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Alternate email address and/or cell phone is required for emergency notifications, NinerAlerts, and account verification. Current faculty, staff and students can update this information in PW Manager. The information will then be added to Banner.

Legacy Self Service Banner accounts do not have access to PW Manager and will need to follow the instructions below.

Note

In order to update some personal information in Banner you will be required to verify your identity using your alternate email or phone number. If you do not have any alternate verification methods on file, please contact the IT Service Desk at 704-687-5500.

To UPDATE your personal cell phone number follow these instructions:To ADD your personal cell phone number follow these instructions:
  1. Log into My UNC Charlotte
  2. Click on Banner Self Service
    click on Banner Self Service
  3. Select Personal Information
    select Personal Information
  4. Click Update Address(es) and Phone(s)
    click Update Addresses and Phones
  5. Verify your identity using one of the options presented
    verify your identity using one of the options presented
  6. Complete the verification process by checking your alternate email or text message
  7. Enter the identification code; click Continue
    enter the identification code, click Continue
  8. Click on the Cellular Phone: link
    click on the Cellular Phone link
  9. Enter updated cell/mobile phone number in the text box
  10. Click Submit
    click Submit
  1. Log into My UNC Charlotte
  2. Click on Banner Self Service
    click on Banner Self Service
  3. Select Personal Information
    select Personal Information
  4. Click Update Address(es) and Phone(s)
    click Update Addresses and Phones
  5. Verify your identity using one of the options presented
    verify your identity using one of the options presented
  6. Complete the verification process by checking your alternate email
  7. Enter the identification code, click Continue
    enter the identification code, click Continue
  8. Click the Primary: link
    click the Primary link
  9. Choose Cellular Phone in the drop down list, enter the phone number in the text boxes
  10. Click Submit
    click Submit




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