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The instructions below are for people downloading onto university owned, ITS managed computers. There are exceptions:

  1. If you are a Windows user in College of Engineering (COE) or Housing and Residence Life (HRL), ask your IT department.
  2. If you are a Mac user in the Student Union, Activities & Recreation (SUAR), contact your IT department.
  3. If you are using a Belk College of Business laptop, contact your IT department.

We recommend a hard wired connection when installing applications.


Firefox web browser will no longer support plugins including Java. This may prevent Banner Production and other web enabled services from working correctly.  Firefox ESR is controlled by the University and will continue to allow plugins to run.


To VERIFY which version of Firefox is installed

  1. Open Firefox
  2. Select the Menu icon then open the Help Menu
  3. Select About Firefox
  4. Verify that Firefox ESR appears as the name of the application
  5. If you do not have the ESR version, proceed to the next section to uninstall Firefox

To VERIFY which version of Firefox is installed

  1. Open Firefox
  2. Click on Firefox at the top of the screen, and then About Firefox

3. Verify that Firefox ESR appears as the name of the application

4. If you do not have the ESR version, proceed to uninstall Firefox

installation section to have Firefox ESR installed


  1. Right-Click on Start and click on Control Panel
  2. Click on Uninstall a program under the Programs section
  3. Click on Mozilla Firefox
  4. Click Uninstall
  5. Follow the on-screen prompts to complete the uninstall


  1. Open Finder and click on Applications in the left menu
  2. Right-click on Firefox and choose Move to Trash
  3. Right-click on the Trash bin in your dock and select Empty Trash


NOTE: These instructions show Windows 10 screenshots, Windows 7 will be similar.

  1. Go to Start > All Apps > Microsoft System Center
  2. Select Software Center
  3. Select Firefox from the Application List
  4. Select Install


  1. Click on the magnifying glass icon in the upper right of your Mac
  2. In the Spotlight Search box that pops up, type in Self Service and hit Enter to open the Self Service application

  3. In Self Service, scroll down until you find Mozilla Firefox, and click the Install button

  4. Quit the Firefox application, and when you re-open it, you will be on the Firefox ESR Release

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  1. If Firefox is still showing as installed in Software Center after uninstalling:

    1. Go to Control Panel
    2. Go to System and Security
    3. Go to Configuration Manager
    4. Click on Actions tab
    5. Click on each of the following, followed by Run Now after each one:
      1. Application Deployment Evaluation Cycle
      2. Software Inventory Cycle
      3. Software Updates Scan Cycle
    6. Firefox should now be able to be reinstalled through the Software Center


  2. This is definitely an option.  Thank you for the addition!