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Mosaic computers in the William States Lee College of Engineering follow a different process. Mosaic staff upgrade Mosaic computers. 

Info

Please see this FAQ to determine your current operating system version. In some cases you might already be running the latest version.

Windows 10 N is included in this year's upgrade.

Note

The upgrade installation may take up to 1 hour to complete and will involve multiple reboots.

  • Desktop computers: It's recommended that you start the installation right before leaving the office for the day (or another open window of time, such as during lunch).
  • Laptop computers: Make sure your laptop is plugged in. The installation can be completed on- or off-campus.
  1. Log into your university computer using your NinerNET credentials

  2. Click on the Start/WindowsStart Buttonbutton in the lower left corner of your desktop

  3. Under All Programs/All Apps, locate the Microsoft Endpoint Manager folder
    Folder screenshot

  4. Open Software Center 

  5. Select Operating Systems on the left
    Operating System

  6. Locate Windows 10 1909 - Upgrade and click the Install button
    1909 in Software Center

  7. Follow the prompts until installation is complete

Info

If you have trouble upgrading, contact the IT Service Desk, 704-687-5500 or help.uncc.edu



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