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All employees (including student staff) are required to use Duo multi-factor authentication. See this FAQ for instructions on activating your account with Duo.

Follow these steps to activate your account:

  1. Go to NinerNET
  2. Click on Activate Account
    NinerNET - Activate Account
  3. Enter your NinerNET username and birth date
  4. Click Request Verification Code
    NinerNET - Request Verification Code
  5. Select where you want to receive the verification code (text message, alternate email, both)
    1. If a cell phone number or alternate email address is not available, contact the IT Service Desk, 704-687-5500
  6. Click Send Verification Code
    NinerNET Send Code
  7. Enter the verification code received, click Verify Code
    NinerNET Verify Code
  8. Enter your new password and confirm password, click Reset Password
    NinerNET Change Password
  9. After a successful password reset, the NinerNET website will return to the login page and display the success notification at the top
    NinerNET Successful Change
  10. If you have problems, please contact the IT Service Desk, 704-687-5500 or

    Please make sure your alternate email address and/or cell phone is correct. This information is required for emergency notifications, NinerAlerts, and account verification.

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