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Follow these steps to activate your account:

  1. Go to PWManager
  2. Click on Activate Account

  3. Enter your NinerNET username and birth date
  4. Click Request Verification Code

  5. Select where you want to receive the verification code (text message, alternate email, both)
    1. If a cell phone number or alternate email address is not available, contact the IT Service Desk, 704-687-5500
  6. Click Send Verification Code

  7. Enter the verification code received, click Verify Code

  8. Enter your new password and confirm password, click Reset Password

  9. After a successful password reset, PW Manager will return to the login page and display the success notification at the top
  10. If you have problems, please contact the IT Service Desk, 704-687-5500 or

    Please make sure your alternate email address and/or cell phone is correct. This information is required for emergency notifications, NinerAlerts, and account verification.

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