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Follow these steps to change or reset your NinerNET password:

  1. Go to PW Manager
  2. Click on the Reset password link
  3. Enter your NinerNET username and birth date
  4. Click Request Verification Code

  5. Select where you want to receive the verification code (text message, alternate email, both)
  6. Click Send Verification Code

  7. Enter the verification code you receive, click Verify Code

  8. Type your new password, confirm password, click Reset Password

  9. After a successful password reset, PW Manager will return to the login page and display the success notification at the top
  10. If you have problems, please contact the IT Service Desk, 704-687-5500 or


If you have both a mobile number and email listed, you can choose where you will receive a message with your verification code. 

Faculty/Staff passwords will automatically expire every 90 days

Student passwords will automatically expire every 180 days.

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