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All of the below scenarios can be resolved by the user if a secondary authentication method (e.g. a landline, another mobile device, fob) has been configured in Duo. If you do not have a secondary method, contact the IT Service Desk for assistance.

What do I do in Duo if...Do this
I have a new phone
  1. Use this FAQ to configure and add your new phone to Duo
I have lost my phone
  1. Use this FAQ to remove your phone / number from Duo
  2. Follow the appropriate directions above when you have a replacement phone
I have forgotten my phone
  1. Use your secondary method for Duo authentication - see this FAQ

 


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