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There are a number of things that you can do or not do with Duo to limit problems.

  1. DO set up 2 devices - a primary device and a secondary device whenever possible
  2. DO use the "Remember me for 30 days" option on a trusted computer (not a public or shared one)
  3. DO keep the default When I log in setting to "Ask me to choose an authentication method" - automatically using one device can make managing settings very difficult
  4. DON'T worry about using Duo during times of poor internet connectivity - see this FAQ on how the Duo app can generate a key for authentication even when there is no internet connection
  5. DO plan ahead when traveling - see this FAQ when traveling overseas and this Duo Travel Guide
  6. DO contact the IT Service Desk if you ever receive a Duo login prompt when you weren't expecting one



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