- A category is a page that is displayed in the left menu; such as Information & Technology Services.
- These pages provide the ability to search for information, see recent content, and find related 'child' pages.
- Category pages act as content organizers and have descriptive titles that are a single word or brief phrase.
| - A topic is a page that is displayed in the left menu as a second tier; such as Google Apps for Education.
- These pages provide the ability to search for information, see popular content related to a topic, and find related 'child' pages.
- Topic pages act a content organizers and have descriptive titles that are a single word or brief phrase.
| - A subtopic page is a page that is displayed in the left menu as a third tier; such as Google Calendar.
- These pages provide the ability to search for information, see popular content related to a topic, and find related 'child' pages.
- Subtopic pages act a content organizers and have descriptive titles that are a single word or brief phrase.
| - An article is a page that displays answers to a FAQ; such as What is Google Apps?
- These pages are intended as a self-help resource for clients, where they can search for information based on a question and find quick answers.
- Articles are titled in the form of a question and hold answers to that question.
- The majority of content in the UNC Charlotte FAQ is an article type.
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