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IT Support

The University's ITS Department provides limited technical support for those electing to use an IMAP client to retrieve Gmail.  Support includes best effort IT phone support (no ticket escalation) and the FAQs shown. Individual colleges/departments may provide additional support. The College of Liberal Arts & Sciences (CLAS) IT does not support IMAP email clients.

Tip

A change in email can be difficult, especially at first. Please explore and use the features of Gmail exclusively for at least 30 days before considering going back to a desktop email client. Thunderbird, Outlook and Apple Mail do not offer the full search, integration and ease of use found by using a supported web browser with Google Gmail.

Outlook 2013Outlook 2016
  1. Enable IMAP on your Gmail account
  2. Open Outlook 2013  
  3. Click the File menu
  4. Under the Info tab, click Add Account

  5. Click on Manual setup or additional server types

  6. Click Next

  7. Click IMAP
  8. Click Next
  9. Enter Your Name
  10. Enter Email Address
  11. Under Server InformationAccount Type click on the drop down arrow and choose IMAP
  12. Incoming mail server: imap.gmail.com
  13. Outgoing mail server (SMTP): smtp.gmail.com
  14. Enter your full email address (user@uncc.edu)
  15. Enter your NinerNET password
  16. Click on More Settings
  17. Click on Outgoing server
  18. Check My outgoing server (SMTP) requires authentication

  19. Choose Use same settings as my incoming mail server
  20. Click on Advanced
  21. Incoming server (IMAP): 993
  22. Use the following type of encrypted connection: SSL
  23. Outgoing Server (SMTP): 465 or 587
  24. Use the following type of encrypted connection: SSL
  25. Click OK
  26. Click Next
  27. Click Finish
    1. Your folders and email will start populating. Depending on the size of the email box, this may take some time
  1. Enable IMAP on your Gmail account
  2. Open Outlook 2016
  3. Click Next
  4. When prompted to add an email account, select Yes and click Next
  5. Your name and email address will appear. Select Manual setup and click Next
  6. Select the Change account settings option and click Next
  7. Select IMAP and click Next
  8. Enter Your Name
  9. Enter Email Address
  10. Under Server InformationAccount Type click on the drop down arrow and choose IMAP
  11. Incoming mail server: imap.gmail.com
  12. Outgoing mail server (SMTP): smtp.gmail.com
  13. Enter your full email address (user@uncc.edu)
  14. Enter your NinerNET password
  15. Click on More Settings
  16. Click on Outgoing server
  17. Check My outgoing server (SMTP) requires authentication

  18. Choose Use same settings as my incoming mail server
  19. Click on Advanced
  20. Incoming server (IMAP): 993
  21. Use the following type of encrypted connection: SSL
  22. Outgoing Server (SMTP): 465 or 587
  23. Use the following type of encrypted connection: SSL
  24. Click OK
  25. Click Next
  26. You may get an error message. Check your email and click the link in the message from Google to allow access to less secure apps

  27. Click Turn on and return to Outlook and click OK on the error message
  28. Enter your full email address and NinerNET password and click OK
  29. Click Close when shown test email confirmation
  30. Click Finish
    1. Your folders and email will start populating. Depending on the size of the email box, this may take some time

 


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