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IT Support

The University's ITS Department provides limited technical support for those electing to use an IMAP client to retrieve Gmail.  Support includes best effort IT phone support (no ticket escalation) and the FAQs shown. Individual colleges/departments may provide additional support. The College of Liberal Arts & Sciences (CLAS) IT does not support IMAP email clients.


A change like this can be difficult, especially at first. Please explore and use the features of Gmail exclusively for at least 30 days before considering going back to a desktop email client. Thunderbird, Outlook and Apple Mail do not offer the full search, integration and ease of use found by using a supported web browser with Google Gmail.

  1. Enable IMAP for your Gmail account
  2. Launch
  3. If you had Mail setup for your Exchange email, click on Mail and choose Accounts.  Otherwise, skip to step 4

  4. Scroll to the bottom and choose Add Other Account 

  5. Choose Add a Mail Account

  6. Click Create 
  7. Enter your first and last name, full UNCC email address, and NinerNET password
  8. Click Create
    1. You will get a message stating Account must be manually configured
  9. Click Next
  10. Enter the following:
    1. Mail Server:
    2. Username: Full UNCC email address
    3. Password: NinerNET password
  11. Click Next
  12. Enter the following:
    1. Mail Server: 
    2. Username: Full UNCC email address
    3. Password: NinerNET Password
  13. Click Create
  14. Click on the Google account that you just created and a window will pop up. 
  15. Enter your NinerNET username and password; click Log In
  16. On the permission page, click Accept 

  17. Be sure to check Contacts, Calendar, and Messages

  18. Click Done
  19. Close the accounts window. Mail is now setup
  20. After you've setup your new University Gmail account it is important to remove your old account:
    1. Mail > Accounts
    2. Select your old email account and click the minus symbol at the bottom left of the window
    3. Click OK to confirm deleting the old account


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