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IT Support

The University's ITS Department provides limited technical support for those electing to use an IMAP client to retrieve Gmail.  Support includes best effort IT phone support (no ticket escalation) and the FAQs shown. Individual colleges/departments may provide additional support. The College of Liberal Arts & Sciences (CLAS) IT does not support IMAP email clients

Tip

A change like this can be difficult, especially at first. Please explore and use the features of Gmail exclusively for at least 30 days before considering going back to a desktop email client. Thunderbird, Outlook and Apple Mail do not offer the full search, integration and ease of use found by using a supported web browser with Google Gmail.

Windows 10Windows 7
  1. Enable IMAP in your Gmail account
  2. Go to https://www.mozilla.org/en-US/thunderbird/
  3. Click on the green Free Download link to download Thunderbird
  4. Open the file you just downloaded and click Run when prompted
    1. If asked to allow the program to make changes to your computer, click Yes to agree
  5. Click Next to begin installation

  6. Select Standard setup and follow the instructions to install, click Finish when prompted

  7. Launch Thunderbird
  8. Click Skip Integration

  9. Click Skip this and use my existing email
    1. Uncheck the gandi.net option if presented
  10. Enter your name, email address, and password
  11. Uncheck Remember password and click Continue
  12. Ensure IMAP is selected and click the Manual Config option
  13. Enter the configurations below:
    1. Incoming server hostname:imap.gmail.com
    2. Incoming Port993
    3. Incoming SSLSSL/TLS
    4. Incoming AuthenticationNormal password
    5. Outgoing server hostname: smtp.gmail.com
    6. Outgoing Port465
    7. Outgoing SSLSSL/TLS
    8. Outgoing AuthenticationNormal password
    9. Username: username@uncc.edu
  14. Click Done

    1. If you get an error message, you must go to your email and open the message from Google
    2. Click the link to allow access to less secure apps
    3. Click the Turn On option to allow Thunderbird to access your email
    4. Go back to the setup wizard and click Done
  15. You will now need to turn off Thunderbird's adaptive junk mail controls
  16. Click on the triple line menu icon on the top right side of Thunderbird
  17. Hover your mouse pointer over Options and click on Account Settings

  18. Under the Junk Settings, uncheck the box for Enable adaptive junk mail controls for this account

  19. Click OK
  20. Click Inbox on the left side to populate your emails
  1. Enable IMAP in your Gmail account
  2. Go to https://www.mozilla.org/en-US/thunderbird/
  3. Click on the green Thunderbird Free Download link and follow the steps to complete the download
  4. Open the Thunderbird file you just downloaded and click Run when prompted
  5. Click Next to begin installation
  6. Select Standard setup and follow the instructions to install, click Finish when prompted
  7. Launch Thunderbird
    1. Uncheck the gandi.net option if presented
  8. Click Skip Integration
  9. Click Skip this and use my existing email
  10. Click Email under Create a new account
  11. Enter your email address and password
  12. Uncheck Remember password and click Continue
  13. You will receive an error message stating Thunderbird failed to find the settings for your email account
  14. Enter the configurations below:
    1. Incoming server hostname:imap.gmail.com
    2. Incoming Port993
    3. Incoming SSLSSL/TLS
    4. Incoming AuthenticationNormal password
    5. Outgoing server hostname: smtp.gmail.com
    6. Outgoing Port465
    7. Outgoing SSLSSL/TLS
    8. Outgoing AuthenticationNormal password
    9. Username: username@uncc.edu
  15. Click Done
  16. You will now need to turn off Thunderbird's adaptive junk mail controls
  17. Click on the  icon on the top right side of Thunderbird
  18. Hover your mouse pointer over Options and click on Account Settings
  19. Under the Junk Settings, uncheck the box for Enable adaptive junk mail controls for this account
  20. Click OK
  21. Click Inbox on the left side to populate your emails

 


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